{"id":9747,"date":"2022-03-30T14:32:59","date_gmt":"2022-03-30T14:32:59","guid":{"rendered":"https:\/\/koivusolutions.com\/?page_id=9747"},"modified":"2025-09-18T13:47:58","modified_gmt":"2025-09-18T13:47:58","slug":"privacy","status":"publish","type":"page","link":"https:\/\/koivusolutions.com\/index.php\/privacy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9747\" class=\"elementor elementor-9747\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-691aec9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"691aec9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9022588\" data-id=\"9022588\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-223cd16 elementor-widget elementor-widget-text-editor\" data-id=\"223cd16\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"1\"><em data-renderer-mark=\"true\">Last updated: 18 September 2025<\/em><\/p><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"34\">Koivu Solutions Oy (&#8220;Koivu&#8221;, Business ID FI28695705), Tiedepuisto 4, A 251, 28600 Pori, Finland, acts primarily <strong data-renderer-mark=\"true\">as a processor<\/strong> of personal data on behalf of our customer organizations (the <strong data-renderer-mark=\"true\">controllers<\/strong>) that use our Sotender and Koivu Cloud services. For a few limited purposes described below (e.g., our website, support tickets, billing contacts), Koivu acts <strong data-renderer-mark=\"true\">as a controller<\/strong>.<\/p><blockquote style=\"margin-top: 0.75rem; margin-bottom: 0px; margin-left: 19px; color: #292a2e; border-width: 0px 0px 0px 1px; border-image: initial; padding: 10px 20px; width: 760px; display: inline-block; clear: both; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; text-transform: none; white-space-collapse: preserve; background-color: #ffffff; border-color: initial initial initial #cccccc; border-style: initial initial initial solid;\"><p style=\"margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; line-height: 1.714;\" data-renderer-start-pos=\"413\"><strong data-renderer-mark=\"true\">If you are an end user (e.g., a temporary worker or scheduler) using Sotender for a specific hospital, city or company, that organization is your data controller.<\/strong> Their privacy notice governs how your personal data is used. Koivu processes your data only according to the controller\u2019s written instructions and our Data Processing Agreement (DPA).<\/p><\/blockquote><hr style=\"border: none; background-color: rgba(11, 18, 14, 0.14); margin-top: 1.714em; margin-bottom: 1.714em; height: 2px; border-radius: 1px; clear: both; color: #292a2e; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; font-size: 16px; white-space-collapse: preserve;\" role=\"presentation\" \/><h2 id=\"1.-Roles-and-contact\" style=\"margin-top: 1.4em; margin-bottom: 0px; font: 600 1.43em \/ 1.2 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; letter-spacing: normal; text-transform: none; scroll-margin-top: 48px; word-spacing: 0px; white-space-collapse: preserve; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-renderer-start-pos=\"763\">1. Roles and contact<button class=\"cc-vhh4ux\" style=\"font-family: inherit; display: inline; outline: none; color: #292a2e; right: 0px; opacity: 0; transform: translate(-8px, 0px); transition: opacity 0.2s, transform 0.2s; border: initial none initial;\" type=\"button\" data-testid=\"anchor-button\" aria-hidden=\"true\"><\/button><\/h2><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"785\"><strong data-renderer-mark=\"true\">Controller for tenant data<\/strong>: Your employer\/ordering organization using Sotender\/Koivu Cloud. Please see their privacy notice (usually linked from inside the app or your employer\u2019s intranet) for purposes, legal bases, retention and rights.<\/p><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"1024\"><strong data-renderer-mark=\"true\">Processor<\/strong>: Koivu Solutions Oy, contact: <a class=\"_mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0\" style=\"color: #1868db; text-decoration-style: solid; text-decoration-color: currentcolor; position: relative;\" title=\"mailto:support@koivusolutions.com\" href=\"mailto:support@koivusolutions.com\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">support@koivusolutions.com<\/a>.<\/p><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"1093\"><strong data-renderer-mark=\"true\">Controller for Koivu\u2019s own operations<\/strong>: Koivu Solutions Oy for website analytics, sales\/CRM contacts, support tickets you send directly to us, and account\/admin contact data in contracts and invoicing.<\/p><hr style=\"border: none; background-color: rgba(11, 18, 14, 0.14); margin-top: 1.714em; margin-bottom: 1.714em; height: 2px; border-radius: 1px; clear: both; color: #292a2e; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; font-size: 16px; white-space-collapse: preserve;\" role=\"presentation\" \/><h2 id=\"2.-Personal-data-we-handle-as-a-processor-(on-behalf-of-customer-controllers)\" style=\"margin-top: 1.4em; margin-bottom: 0px; font: 600 1.43em \/ 1.2 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; letter-spacing: normal; text-transform: none; scroll-margin-top: 48px; word-spacing: 0px; white-space-collapse: preserve; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-renderer-start-pos=\"1296\">2. Personal data we handle as a <span data-renderer-mark=\"true\">processor<\/span> (on behalf of customer controllers)<button class=\"cc-vhh4ux\" style=\"font-family: inherit; display: inline; outline: none; color: #292a2e; right: 0px; opacity: 0; transform: translate(-8px, 0px); transition: opacity 0.2s, transform 0.2s; border: initial none initial;\" type=\"button\" data-testid=\"anchor-button\" aria-hidden=\"true\"><\/button><\/h2><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"1375\">The exact data and legal bases are determined by each controller and their privacy notice. Typical categories include:<\/p><ul class=\"ak-ul\" style=\"margin-top: 10px; margin-bottom: 0px; margin-left: 0px; padding-left: 24px; display: flow-root; color: #292a2e; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; font-size: 16px; white-space-collapse: preserve;\" data-indent-level=\"1\"><li><p style=\"margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; line-height: 1.714;\" data-renderer-start-pos=\"1497\">Identification and contact data (e.g., name, email\/phone) to operate the service<\/p><\/li><li style=\"margin-top: 4px;\"><p style=\"margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; line-height: 1.714;\" data-renderer-start-pos=\"1581\">Employment-related information relevant to shift management (e.g., qualifications, availability)<\/p><\/li><li style=\"margin-top: 4px;\"><p style=\"margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; line-height: 1.714;\" data-renderer-start-pos=\"1681\">Authentication identifiers (email\/ID provider subject) and technical logs for security<\/p><\/li><\/ul><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"1771\"><strong data-renderer-mark=\"true\">Use of data for improvements\/AI:<\/strong> We do not use customer personal data for Koivu\u2019s own product training or marketing. Aggregated and de\u2011identified statistics may be used to operate and improve reliability and security. Any broader analytics or AI training using personal data is done only if <strong data-renderer-mark=\"true\">explicitly instructed<\/strong> by the controller and covered by the DPA.<\/p><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"2127\"><strong data-renderer-mark=\"true\">Retention:<\/strong> We retain personal data only as long as the controller instructs or as required to provide the service (including short\u2011term backups and logs). Upon contract end or instruction, data is deleted or returned per the DPA and backup cycles.<\/p><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"2376\"><strong data-renderer-mark=\"true\">Sub\u2011processors:<\/strong> We use audited sub\u2011processors to provide the service (hosting, email delivery, identity). The current list and locations are maintained here:<\/p><ul class=\"ak-ul\" style=\"margin-top: 10px; margin-bottom: 0px; margin-left: 0px; padding-left: 24px; display: flow-root; color: #292a2e; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; font-size: 16px; white-space-collapse: preserve;\" data-indent-level=\"1\"><li><p style=\"margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; line-height: 1.714;\" data-renderer-start-pos=\"2537\">Sotendern Trust center page at:\u00a0<a class=\"_mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0\" style=\"color: #1868db; text-decoration-style: solid; text-decoration-color: currentcolor; position: relative;\" title=\"https:\/\/storage.googleapis.com\/koivusolutions\/trustcenter.html\" href=\"https:\/\/storage.googleapis.com\/koivusolutions\/trustcenter.html\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">https:\/\/storage.googleapis.com\/koivusolutions\/trustcenter.html<\/a><\/p><\/li><\/ul><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"2637\"><strong data-renderer-mark=\"true\">International transfers:<\/strong> Production hosting is in the EU. Limited personal data (typically email address and minimal auth metadata) may be transferred to the US for transactional email (SendGrid) and authentication brokering (Google Identity Platform). Transfers rely on DPF adequacy or, if not available, SCCs + TIA as documented in our DPF records.<\/p><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"2989\"><strong data-renderer-mark=\"true\">Security:<\/strong> We are ISO\/IEC 27001:2022 sertified; encryption in transit and at rest, access control, logging\/monitoring, backups and tested restore; incident response and customer notification processes.<\/p><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"3191\"><strong data-renderer-mark=\"true\">Your rights:<\/strong> Please contact your organization (controller). Koivu will assist the controller to answer access, correction, deletion, objection and portability requests according to GDPR and our DSAR procedure.<\/p><hr style=\"border: none; background-color: rgba(11, 18, 14, 0.14); margin-top: 1.714em; margin-bottom: 1.714em; height: 2px; border-radius: 1px; clear: both; color: #292a2e; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; font-size: 16px; white-space-collapse: preserve;\" role=\"presentation\" \/><h2 id=\"3.-Personal-data-we-process-as-a-controller-(Koivu\u2019s-own-operations)\" style=\"margin-top: 1.4em; margin-bottom: 0px; font: 600 1.43em \/ 1.2 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; letter-spacing: normal; text-transform: none; scroll-margin-top: 48px; word-spacing: 0px; white-space-collapse: preserve; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-renderer-start-pos=\"3403\">3. Personal data we process as a <span data-renderer-mark=\"true\">controller<\/span> (Koivu\u2019s own operations)<button class=\"cc-vhh4ux\" style=\"font-family: inherit; display: inline; outline: none; color: #292a2e; right: 0px; opacity: 0; transform: translate(-8px, 0px); transition: opacity 0.2s, transform 0.2s; border: initial none initial;\" type=\"button\" data-testid=\"anchor-button\" aria-hidden=\"true\"><\/button><\/h2><ul class=\"ak-ul\" style=\"margin-top: 10px; margin-bottom: 0px; margin-left: 0px; padding-left: 24px; display: flow-root; color: #292a2e; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; font-size: 16px; white-space-collapse: preserve;\" data-indent-level=\"1\"><li><p style=\"margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; line-height: 1.714;\" data-renderer-start-pos=\"3475\"><strong data-renderer-mark=\"true\">Website &amp; Marketing<\/strong>: visitor analytics and B2B marketing contacts (legitimate interest; opt\u2011out available)<\/p><\/li><li style=\"margin-top: 4px;\"><p style=\"margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; line-height: 1.714;\" data-renderer-start-pos=\"3585\"><strong data-renderer-mark=\"true\">Support<\/strong>: messages you send to <a class=\"_mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0\" style=\"color: #1868db; text-decoration-style: solid; text-decoration-color: currentcolor; position: relative;\" title=\"mailto:support@koivusolutions.com\" href=\"mailto:support@koivusolutions.com\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">support@koivusolutions.com<\/a> ,\u00a0<a class=\"_mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0\" style=\"color: #1868db; text-decoration-style: solid; text-decoration-color: currentcolor; position: relative;\" title=\"mailto:contactus@koivusolutions.com\" href=\"mailto:contactus@koivusolutions.com\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">contactus@koivusolutions.com<\/a> or via in\u2011app forms (contract\/legitimate interest)<\/p><\/li><li style=\"margin-top: 4px;\"><p style=\"margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; line-height: 1.714;\" data-renderer-start-pos=\"3727\"><strong data-renderer-mark=\"true\">Account &amp; Billing Contacts<\/strong>: names, emails, phone numbers of customer admins for service management and invoicing (contract\/legal obligation)<\/p><\/li><li style=\"margin-top: 4px;\"><p style=\"margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; line-height: 1.714;\" data-renderer-start-pos=\"3871\"><strong data-renderer-mark=\"true\">Recruitment<\/strong>: applicants\u2019 data for hiring (consent\/legitimate interest)<\/p><\/li><\/ul><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"3945\"><strong data-renderer-mark=\"true\">Retention:<\/strong> Per purpose\u2014e.g., support tickets 36 months, marketing contacts until opt\u2011out or inactivity, contracts and billing records retained per statutory requirements.<\/p><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"4117\"><strong data-renderer-mark=\"true\">Your rights with Koivu as controller:<\/strong> Email <a class=\"_mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0\" style=\"color: #1868db; text-decoration-style: solid; text-decoration-color: currentcolor; position: relative;\" title=\"mailto:support@koivusolutions.com\" href=\"mailto:support@koivusolutions.com\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">support@koivusolutions.com<\/a>\u00a0. We will verify identity and respond per GDPR.<\/p><hr style=\"border: none; background-color: rgba(11, 18, 14, 0.14); margin-top: 1.714em; margin-bottom: 1.714em; height: 2px; border-radius: 1px; clear: both; color: #292a2e; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; font-size: 16px; white-space-collapse: preserve;\" role=\"presentation\" \/><h2 id=\"4.-Data-recipients-and-transfers\" style=\"margin-top: 1.4em; margin-bottom: 0px; font: 600 1.43em \/ 1.2 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; letter-spacing: normal; text-transform: none; scroll-margin-top: 48px; word-spacing: 0px; white-space-collapse: preserve; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-renderer-start-pos=\"4238\">4. Data recipients and transfers<button class=\"cc-vhh4ux\" style=\"font-family: inherit; display: inline; outline: none; color: #292a2e; right: 0px; opacity: 0; transform: translate(-8px, 0px); transition: opacity 0.2s, transform 0.2s; border: initial none initial;\" type=\"button\" data-testid=\"anchor-button\" aria-hidden=\"true\"><\/button><\/h2><ul class=\"ak-ul\" style=\"margin-top: 10px; margin-bottom: 0px; margin-left: 0px; padding-left: 24px; display: flow-root; color: #292a2e; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; font-size: 16px; white-space-collapse: preserve;\" data-indent-level=\"1\"><li><p style=\"margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; line-height: 1.714;\" data-renderer-start-pos=\"4274\"><strong data-renderer-mark=\"true\">Hosting<\/strong>: Google Cloud Platform (EU regions)<\/p><\/li><li style=\"margin-top: 4px;\"><p style=\"margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; line-height: 1.714;\" data-renderer-start-pos=\"4321\"><strong data-renderer-mark=\"true\">Email delivery<\/strong>: Twilio SendGrid (US) \u2013 DPF\/SCCs<\/p><\/li><li style=\"margin-top: 4px;\"><p style=\"margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; line-height: 1.714;\" data-renderer-start-pos=\"4372\"><strong data-renderer-mark=\"true\">Authentication<\/strong>: Google Identity Platform (US) \u2013 DPF\/SCCs<br \/>Additional processors may be used for monitoring, error tracking, and support tooling as listed in our Sub\u2011processor Registry.<\/p><\/li><\/ul><hr style=\"border: none; background-color: rgba(11, 18, 14, 0.14); margin-top: 1.714em; margin-bottom: 1.714em; height: 2px; border-radius: 1px; clear: both; color: #292a2e; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; font-size: 16px; white-space-collapse: preserve;\" role=\"presentation\" \/><h2 id=\"5.-Security-measures-(high-level)\" style=\"margin-top: 1.4em; margin-bottom: 0px; font: 600 1.43em \/ 1.2 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; letter-spacing: normal; text-transform: none; scroll-margin-top: 48px; word-spacing: 0px; white-space-collapse: preserve; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-renderer-start-pos=\"4560\">5. Security measures (high level)<button class=\"cc-vhh4ux\" style=\"font-family: inherit; display: inline; outline: none; color: #292a2e; right: 0px; opacity: 0; transform: translate(-8px, 0px); transition: opacity 0.2s, transform 0.2s; border: initial none initial;\" type=\"button\" data-testid=\"anchor-button\" aria-hidden=\"true\"><\/button><\/h2><ul class=\"ak-ul\" style=\"margin-top: 10px; margin-bottom: 0px; margin-left: 0px; padding-left: 24px; display: flow-root; color: #292a2e; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; font-size: 16px; white-space-collapse: preserve;\" data-indent-level=\"1\"><li><p style=\"margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; line-height: 1.714;\" data-renderer-start-pos=\"4597\">Encryption at rest and in transit; MFA and role\u2011based access<\/p><\/li><li style=\"margin-top: 4px;\"><p style=\"margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; line-height: 1.714;\" data-renderer-start-pos=\"4661\">Vulnerability management, logging\/monitoring, backups and tested restoration<\/p><\/li><li style=\"margin-top: 4px;\"><p style=\"margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; line-height: 1.714;\" data-renderer-start-pos=\"4741\">Incident management with customer notifications where we are processor; breach handling and registers maintained<\/p><\/li><\/ul><hr style=\"border: none; background-color: rgba(11, 18, 14, 0.14); margin-top: 1.714em; margin-bottom: 1.714em; height: 2px; border-radius: 1px; clear: both; color: #292a2e; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; font-size: 16px; white-space-collapse: preserve;\" role=\"presentation\" \/><h2 id=\"6.-How-to-make-a-request-or-complaint\" style=\"margin-top: 1.4em; margin-bottom: 0px; font: 600 1.43em \/ 1.2 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; letter-spacing: normal; text-transform: none; scroll-margin-top: 48px; word-spacing: 0px; white-space-collapse: preserve; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-renderer-start-pos=\"4858\">6. How to make a request or complaint<button class=\"cc-vhh4ux\" style=\"font-family: inherit; display: inline; outline: none; color: #292a2e; right: 0px; opacity: 0; transform: translate(-8px, 0px); transition: opacity 0.2s, transform 0.2s; border: initial none initial;\" type=\"button\" data-testid=\"anchor-button\" aria-hidden=\"true\"><\/button><\/h2><ul class=\"ak-ul\" style=\"margin-top: 10px; margin-bottom: 0px; margin-left: 0px; padding-left: 24px; display: flow-root; color: #292a2e; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; font-size: 16px; white-space-collapse: preserve;\" data-indent-level=\"1\"><li><p style=\"margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; line-height: 1.714;\" data-renderer-start-pos=\"4899\"><strong data-renderer-mark=\"true\">If your data relates to a Sotender\/Koivu Cloud tenant<\/strong>, contact your organization\u2019s privacy contact (controller). Koivu will assist the controller.<\/p><\/li><li style=\"margin-top: 4px;\"><p style=\"margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; line-height: 1.714;\" data-renderer-start-pos=\"5049\"><strong data-renderer-mark=\"true\">If your request concerns Koivu\u2019s own operations<\/strong> (website, support, invoices), contact <a class=\"_mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0\" style=\"color: #1868db; text-decoration-style: solid; text-decoration-color: currentcolor; position: relative;\" title=\"mailto:support@koivusolutions.com\" href=\"mailto:support@koivusolutions.com\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">support@koivusolutions.com<\/a>.<\/p><\/li><li style=\"margin-top: 4px;\"><p style=\"margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; line-height: 1.714;\" data-renderer-start-pos=\"5166\">You may lodge a complaint with the Finnish Data Protection Ombudsman.<\/p><\/li><\/ul><hr style=\"border: none; background-color: rgba(11, 18, 14, 0.14); margin-top: 1.714em; margin-bottom: 1.714em; height: 2px; border-radius: 1px; clear: both; color: #292a2e; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; font-size: 16px; white-space-collapse: preserve;\" role=\"presentation\" \/><h2 id=\"7.-Links-to-detailed-records-and-policies\" style=\"margin-top: 1.4em; margin-bottom: 0px; font: 600 1.43em \/ 1.2 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; letter-spacing: normal; text-transform: none; scroll-margin-top: 48px; word-spacing: 0px; white-space-collapse: preserve; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-renderer-start-pos=\"5240\">7. Links to detailed records and policies<button class=\"cc-vhh4ux\" style=\"font-family: inherit; display: inline; outline: none; color: #292a2e; right: 0px; opacity: 0; transform: translate(-8px, 0px); transition: opacity 0.2s, transform 0.2s; border: initial none initial;\" type=\"button\" data-testid=\"anchor-button\" aria-hidden=\"true\"><\/button><\/h2><ul class=\"ak-ul\" style=\"margin-top: 10px; margin-bottom: 0px; margin-left: 0px; padding-left: 24px; display: flow-root; color: #292a2e; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; font-size: 16px; white-space-collapse: preserve;\" data-indent-level=\"1\"><li><p style=\"margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; line-height: 1.714;\" data-renderer-start-pos=\"5285\">See more at Sotender Trust Central at:\u00a0<span data-inline-card=\"true\" data-card-url=\"https:\/\/storage.googleapis.com\/koivusolutions\/trustcenter.html\" data-annotation-inline-node=\"true\" data-annotation-mark=\"true\" data-renderer-start-pos=\"5324\"><span class=\"loader-wrapper\"><span class=\"hover-card-trigger-wrapper\" data-testid=\"hover-card-trigger-wrapper\"><a class=\"_1yt4x7n9 _2rko12b0 _v56415x0 _1e0c1nu9 _16d9qvcn _syaz14q2 _1rkwglyw _4cvx15qp _19it7r9e _bfhkhp5a _1a3b1r31 _4fprglyw _5goinqa1 _9oik1r31 _1bnxglyw _jf4cnqa1 _1nrm1r31 _c2waglyw _1iohnqa1 _uizt1kdv _nt751r31 _49pcglyw _1hvw1o36 _1372tlke _7ehi1s3c _1j5pglyw _1di6fg4m\" style=\"color: #1868db; text-decoration-line: none; border-radius: 4px; border-color: rgba(11, 18, 14, 0.14); border-style: solid; border-width: 1px; border-image: none 100% \/ 1 \/ 0 stretch; padding-top: 2px; padding-bottom: 2px; transition: 0.1s ease-in-out; display: inline; -webkit-box-decoration-break: clone; box-decoration-break: clone; user-select: text;\" tabindex=\"0\" role=\"button\" href=\"https:\/\/storage.googleapis.com\/koivusolutions\/trustcenter.html\" data-testid=\"inline-card-resolved-view\"><span class=\"_19itglyw _vchhusvi _r06hglyw _o5721jtm _1nmz9jpi _16d9qvcn _ca0qv77o _u5f31b66 _n3tdv77o _19bv1b66\" style=\"border: none; padding: 2px 4px; appearance: none; word-break: break-all; -webkit-box-decoration-break: clone; box-decoration-break: clone;\" data-testid=\"inline-card-icon-and-title\"><span class=\"_19itglyw _vchhusvi _r06hglyw\" style=\"border: none; appearance: none;\">Sotender Trust Center<\/span><\/span><\/a><\/span><\/span><\/span><\/p><\/li><\/ul><hr style=\"border: none; background-color: rgba(11, 18, 14, 0.14); margin-top: 1.714em; margin-bottom: 1.714em; height: 2px; border-radius: 1px; clear: both; color: #292a2e; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; font-size: 16px; white-space-collapse: preserve;\" role=\"presentation\" \/><h1 id=\"Appendix-A-\u2013-Short-Privacy-Notice-Template-for-Controllers-(for-customers-to-link)\" style=\"margin-top: 1.45833em; margin-bottom: 0px; font: 600 1.714em \/ 1.166 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; letter-spacing: normal; text-transform: none; scroll-margin-top: 48px; word-spacing: 0px; white-space-collapse: preserve; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-renderer-start-pos=\"5331\">Appendix A \u2013 Short Privacy Notice Template for Controllers (for customers to link)<button class=\"cc-vhh4ux\" style=\"font-family: inherit; display: inline; outline: none; color: #292a2e; right: 0px; opacity: 0; transform: translate(-8px, 0px); transition: opacity 0.2s, transform 0.2s; border: initial none initial;\" type=\"button\" data-testid=\"anchor-button\" aria-hidden=\"true\"><\/button><\/h1><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"5415\"><strong data-renderer-mark=\"true\">[Organization Name] \u2013 Privacy Notice for Sotender\/Koivu Cloud<\/strong><\/p><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"5478\"><strong data-renderer-mark=\"true\">Controller:<\/strong> [Organization legal name, address, contact]<\/p><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"5535\"><strong data-renderer-mark=\"true\">Processor:<\/strong> Koivu Solutions Oy, Tiedepuisto 4, A 251, 28600 Pori, Finland; <a class=\"_mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0\" style=\"color: #1868db; text-decoration-style: solid; text-decoration-color: currentcolor; position: relative;\" title=\"mailto:support@koivusolutions.com\" href=\"mailto:support@koivusolutions.com\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">support@koivusolutions.com<\/a>\u00a0<\/p><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"5638\">See more at Sotender Trust Central at: <a class=\"_mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0\" style=\"color: #1868db; text-decoration-style: solid; text-decoration-color: currentcolor; position: relative;\" title=\"https:\/\/storage.googleapis.com\/koivusolutions\/trustcenter.html\" href=\"https:\/\/storage.googleapis.com\/koivusolutions\/trustcenter.html\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">https:\/\/storage.googleapis.com\/koivusolutions\/trustcenter.html<\/a><\/p><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"5742\"><strong data-renderer-mark=\"true\">Purposes &amp; Legal Bases:<\/strong> We process personal data to manage shifts and staffing, communicate with workers, ensure compliance, secure access, and produce operational reporting. Legal bases: performance of contract (GDPR Art. 6(1)(b)), legal obligation (e.g., employment\/payroll), and legitimate interests (service administration and security). Special categories (if any) processed only where necessary and lawfully (e.g., occupational health restrictions) with appropriate safeguards.<\/p><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"6227\"><strong data-renderer-mark=\"true\">Categories of data:<\/strong> identification and contact details; employment and qualification details; shift preferences\/availability; technical identifiers and logs for security.<\/p><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"6399\"><strong data-renderer-mark=\"true\">Recipients:<\/strong> Koivu Solutions Oy (processor) and its sub\u2011processors for hosting, email and identity. See Koivu\u2019s Sub\u2011processor Registry. Other recipients only where legally required or necessary for the above purposes (e.g., payroll\/HR systems under contract).<\/p><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"6659\"><strong data-renderer-mark=\"true\">Transfers outside EU\/EEA:<\/strong> Limited transfers to the US for transactional email and identity brokering. Protected by the EU\u2013US DPF (or SCCs + TIA if DPF not applicable). See Koivu\u2019s DPF records.<\/p><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"6853\"><strong data-renderer-mark=\"true\">Retention:<\/strong> We retain data no longer than necessary for staffing and legal requirements. Typical operational data is retained for [X] months after the last activity; logs [Y] days; backups per Koivu\u2019s backup cycles. Local retention details: [link to your policy].<\/p><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"7117\"><strong data-renderer-mark=\"true\">Your rights:<\/strong> GDPR rights of access, rectification, erasure, restriction, objection, portability. Contact: [controller contact\/email].<\/p><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"7252\"><strong data-renderer-mark=\"true\">Complaints:<\/strong> Finnish Data Protection Ombudsman (or your local authority).<\/p><p style=\"margin-top: 0.75rem; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 16px; line-height: 1.714; font-family: 'Atlassian Sans', ui-sans-serif, -apple-system, BlinkMacSystemFont, 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif; color: #292a2e; white-space-collapse: preserve;\" data-renderer-start-pos=\"7326\"><strong data-renderer-mark=\"true\">Last updated:<\/strong> [date]<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Last updated: 18 September 2025 Koivu Solutions Oy (&#8220;Koivu&#8221;, Business ID FI28695705), Tiedepuisto 4, A 251, 28600 Pori, Finland, acts primarily as a processor of personal data on behalf of our customer organizations (the controllers) that use our Sotender and Koivu Cloud services. For a few limited purposes described below (e.g., our website, support tickets,&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":40,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-9747","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/koivusolutions.com\/index.php\/wp-json\/wp\/v2\/pages\/9747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/koivusolutions.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/koivusolutions.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/koivusolutions.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/koivusolutions.com\/index.php\/wp-json\/wp\/v2\/comments?post=9747"}],"version-history":[{"count":3,"href":"https:\/\/koivusolutions.com\/index.php\/wp-json\/wp\/v2\/pages\/9747\/revisions"}],"predecessor-version":[{"id":10953,"href":"https:\/\/koivusolutions.com\/index.php\/wp-json\/wp\/v2\/pages\/9747\/revisions\/10953"}],"wp:attachment":[{"href":"https:\/\/koivusolutions.com\/index.php\/wp-json\/wp\/v2\/media?parent=9747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}